Account Manager

Globoforce is the leading worldwide provider of global employee recognition solutions for Global 2000 companies.  Its easy-to-use, award-winning, Software-as-a-Service (SaaS) platform transforms the way companies engage, motivate and energize their workforces around the world.  Some of the largest and most admired Fortune 500 companies rely on Globoforce to implement global strategic recognition programs. These programs recognize employees whose performance and behaviors align with company values and help achieve organizational goals. Globoforce is a fun, fast paced environment with a winning culture. A private, highly profitable corporation, Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

As part of the Account Management team you will provide client-facing support from implementation through ongoing relationship management for our North American client programs.  Responsibilities include leading client Webex presentations, gathering program requirements, completing program documentation and building strategic partnerships with clients.

Roles and Responsibilities

• Implement, provide ongoing account management and administer North American client programs.

• Provide client-facing account management from implementation through ongoing relationship management. Administration of the program to agreed time/cost/quality parameters in line with Globoforce Management Systems includes but is not limited to:

• Lead client Webex presentations from project kick off through to successful launch
• Gather client program requirements
• Complete program documentation
• Program configuration
• Coordination of internal teams
• Program data analysis and report generation
• Bug management and tracking
• Root cause analysis
• "White Glove Service"
• Operational escalations

• Work within the Account Management team to execute client strategic goals and objectives as needed. This will require an in-depth understanding of the strategic direction and focus within the Account Management team to build strategic partnerships with clients on an ongoing basis.

• Manages work to ensure all deliverables are met in a timely way and at a high quality level according to Quality Standards.

• Actively participate in company culture, initiatives, and meetings, providing ideas, expertise and open feedback in the process. Engage in and model the company's values.

• Participate in internal project work such as surveys, trade shows, monthly topic deliverables and customer satisfaction initiatives.

• Prepare information for client status reports.

• Proactively seek knowledge expertise in the HR environment as well as general business trends and practices. Share this expertise with others and with our Best Practices Library.

• Support client communications and liaison (via e-mail/phone/contact reports/status reports/presentations).

• Complete timesheets and other time management processes on a weekly basis as required by supervisor.

Qualifications and Experience

• Bachelor's degree plus 3+ years related experience or equivalent

• Advanced skills in Microsoft Office applications

• Demonstrated ability to learn new technology systems

• Presentation experience

Desired Attributes

• Ambitious and willing to work in a fast paced environment

• Team player

• Confident

• Strong verbal and written communication skills

• Excellent attention to detail

Please submit your CV along with a covering letter to northamericahr@globoforce.com Please reference job code: ACCT MGR