eCommerce Merchandiser

Globoforce is the leading worldwide provider of global employee recognition solutions for Global 2000 companies.  Its easy-to-use, award-winning, Software-as-a-Service (SaaS) platform transforms the way companies engage, motivate and energize their workforces around the world.  Some of the largest and most admired Fortune 500 companies rely on Globoforce to implement global strategic recognition programs. These programs recognize employees whose performance and behaviors align with company values and help achieve organizational goals. Globoforce is a fun, fast paced environment with a winning culture. A private, highly profitable corporation, Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

The eCommerce Merchandiser will manage and analyze merchandising programs for a global ecommerce rewards site including vendor management, brand selection, category/item mix, and custom promotions. Candidates will have experience targeting the online shopping community and understand their attitudes and lifestyles, and selecting products that appeal to them personally or to their family across popular categories like Electronics, Fashion, Home, Health and Fitness, and more. The eCommerce Merchandiser manages business metrics by tracking and analyzing performance in order to identify opportunities to increase sales and improve margins. He/she will assess the competitive landscape, customer insights, vendor strategies and key KPIs, as well as stay current on best-in-class practices and emerging trends in the eCommerce channel, to recommend changes to the online strategy.

Role and Responsibilities

• Site Merchandising – direct product, pricing and feature strategy to maximize conversion and margin.
• Develop catalog roadmap and pricing strategy and manage to margin targets.
• Drive and prioritize marketing and promotional campaigns on the site according to business priorities.
• Content management – oversee and QA content including text, imagery ensuring quality of all content on the site.
• Keep up-to-date with market trends and new products from top manufacturers and brands to ensure leading mix of latest product offerings.
• Develop and manage relationships with top merchants and manufacturers to create special reward offerings.
• Analyze web traffic and other data sources to better understand user behavior and adjust strategies accordingly.
• Serve as internal custodian for website changes such as new categories, vendors, or other enhanced offerings.

Qualifications and Experience

• 3-5 years of related merchandising experience including product selection, online merchandising and analysis
• Bachelors degree required
• Strong analytic skills
• Relationship management experience
• Knowledge of retail marketplace and ability to track and react to marketplace trends and seasonal opportunities
• Global experience a plus
• Incentive industry experience a plus

Desired Attributes

• Strong written and verbal communication skills
• Ability to work within a fast-paced environment
• Flexible and proactively responds to change
• Moves quickly and effectively from one activity to another
• Team player
• Confident

Please submit your CV along with a covering letter to northamericahr@globoforce.com. Please reference job code: ECOM MERCH