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Fairmont Hotels & Resorts
As a service-oriented organization, employee engagement is critical in creating and maintaining our brand and reputation. ServicePlus helps extend our global presence, and encourages colleagues worldwide to celebrate the exceptional work they do every day. Globoforce helped us to find a strategic and systematic way of doing just that and we are delighted with the outcome.
The Challenge
Fairmont’s ServicePlus Colleague Recognition Program aims to encourage, recognize and reward outstanding colleague achievements in the delivery of the company’s mission and brand promise in all Fairmont locations around the world.
The Solution
Fairmont colleagues wanted additional opportunities to recognize individuals for memorable service moments while rewarding them in a more meaningful, personalized way. To be successful, it was important that Fairmont deliver one global program that could be used worldwide, and could be flexibly implemented through multiple channels depending on where colleagues are located.
The Results
Employee surveys and qualitative feedback have shown that employee engagement at Fairmont Hotels & Resorts has increased significantly. The program features different award levels such as ‘Memory Maker’ for an outstanding show of thoughtfulness and creativity, and ‘Star of the Month’ for colleagues who demonstrate consistent star performance, embody company values and act as role models for success.
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