The Company

Recently named the 7th Best Workplace in Ireland and the 12th best workplace in Europe by the Great Places To Work Institute. Globoforce is a fun, fast paced environment with a winning culture. The company is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

As the global leader in cloud-based (SaaS) social recognition solutions, Globoforce helps its clients dramatically increase employee engagement and retention, strengthen company culture, and manage and measure employee performance.

Over the past 10 years, Globoforce has reinvented employee recognition from tactical-based programs to social and strategic programs that energize employees and lead to bottom-line business results. This new approach provides HR and business leaders with data and insights that can reveal the true performance and influence of employees across an organization.  Today, some of the largest and most admired brands and companies rely on Globoforce to transform employee performance, including Symantec, Intuit, JetBlue, and InterContinental Hotels Group.

 

The Job

Customer Service Executive with native level French, Spanish and English, both spoken and written. The position reports to the Customer Services Team Lead.

 

Main duties & responsibilities:

  • Dealing with customer enquiries (in the relevant languages) on a daily basis – via phone and email
  • Ensure that daily chartered Customer Service levels are met and that quality remains first class
  • Resolution of issues in a timely manner and taking issues right through to conclusion
  • Escalation of issues when necessary to the Team Leader or the Customer Service Manager
  • Ad-hoc projects within the Operations Team
  • Dealing with specific daily tasks

 

Required Skills and Experience:

  • Minimum 2 years experience in Customers Services environment
  • Previous data entry experience is an advantage
  • Be ambitious and willing to work in a fast paced environment
  • Be a team player
  • Be confident and have excellent communication skills
  • Have excellent attention to detail
  • Be fluent in spoken and written French, Spanish and English
  • Additionally fluency in another European language ( spoken and written ) would be a distinct advantage
  • All applicants must have an employment permit to work in Ireland

 

Job Type

  • Full time – 3 Month Fixed Term Contract

 

Working Hours

  • 8.00am – 4.00pm – Monday to Friday

 

Location

Dublin West

 

How to apply

Please submit your application along with a covering letter highlighting your relevant experience to europehr@globoforce.com