The Company

Globoforce is a leading provider of social recognition solutions, helping companies build stronger, more human cultures through the power of thanks. Named one of the Best Workplaces by the Great Place To Work® Institute, Globoforce is trusted by some of the most admired companies in the world to inspire and energize employees and create best places to work. Our award-winning SaaS technology and proven methodologies empower HR and business leaders to take a modern, more strategic approach to recognition programs. What results is measurable business success, qualified by increases in employee engagement, retention and productivity. The company pioneered the WorkHuman movement, created to galvanize organizations and leaders worldwide to create a more human workplace. Globoforce is co-headquartered in Southborough, Massachusetts, and Dublin, Ireland.

We have a vision to help build the best, most admired company cultures in the world. It starts with our own culture. If you work with us, you’ll be inspired by your colleagues, delighted by our customers, and driven by our collective energy and momentum… because at Globoforce, we all understand that we’re part of something big.

Our best practices and technology are at the heart of the world’s most successful worldwide recognition programs. Recently named Great Place to Work 2016, Digital Technology Company of the Year (Irish Software Association, 2015), as well as named one of the Top Places to Work in Massachusetts (Boston Globe, 2015), Globoforce continues to impact and transform the fundamental nature of organization’s cultures around the globe

 

The Job

We wish to recruit a Merchandise Coordinator at our head office in Dublin. The successful applicant will report to our Demand Planning Team Leader.

The position will have overall responsibility for Merchandise within the Globoforce Operations group. This person will gather, analyze, report, flag and highlight all performance issues and escalations on Merchandise across all the Suppliers. The successful applicant will work as the main interface between Product, Finance and Operations within a matrix structure.

 

Main duties & responsibilities:

  • Develop a daily reporting dashboard on Sales orders status against all Merchandise partners.
  • Weekly backlog reporting with a focus on orders over agreed SLA with partners.
  • Coordinating efforts on open ticket items with partners and monitoring agreed timing on ticket resolution.
  • Working with the IT teams in ensuring all open tickets are resolved in a timely manner.
  • Working closely with the Customer Support team in supporting on issues that arise throughout the team.
  • Coordinating work with all relevant teams on returns by our customer. Ensuring that all the financial aspects of the process are followed through.
  • Supporting Finance with any issues on invoicing, floats, credit notes are monitored and assist in timely resolution where applicable.
  • Producing a weekly dashboard that will be viewed by the senior management, this include a status of the partners and will highlight any pertinent issues that arose during the reporting week.
  • Coordinating and tracking all weekly meeting with the partners. Ensuring that proper minutes and issue logs are kept up to date and shared with the relevant teams.

 

Required skills and experience:

  • Excellent interpersonal skills
  • Effective verbal, listening and written communications skills
  • Attention to detail and a high level of accuracy
  • Very effective organisational skills

 

Education and Qualifications

  • Minimum 3 years of demonstrated work experience in an Operations environment.
  • Good working knowledge of Excel &PowerPoint
  • A Third level or similar qualification in Business would be advantageous.

 

Job Type

Full time, permanent

 

Location

Dublin West

 

How to apply

Please submit your application along with a covering letter highlighting your relevant experience to europehr@globoforce.com